Privacy policy

Privacy & Cookies Policy

Last updated: April 29, 2026

At Wayfair Design, your privacy matters. We’re committed to being transparent, honest, and respectful with your personal information — because trust is the foundation of every great home (and every great relationship).

This Privacy Policy explains what data we collect, why we collect it, how we use it, and the rights you have. It applies to www.wayfair-design.com and all related services.

1. Who We Are

Wayfair Design is operated by [Your Company Name / Legal Entity].  
Registered office: [Insert full company address]  

2. Information We Collect

We only collect what we need to deliver beautiful furniture and a smooth shopping experience.

Information you give us  
- Name, email address, shipping & billing address, phone number  
- Order details and payment information (processed securely by our partners)  
- Account details if you create one  
- Messages you send us via contact form or customer support  
- Preferences (favourite styles, newsletter choices, etc.)

Information collected automatically  
- Technical data: IP address, browser type, device information  
- Usage data: pages visited, products viewed, time spent on site  
- Cookies and similar technologies (see section 7)

Information from other sources  
Occasionally we may receive data from payment providers, delivery partners (e.g. FedEx), or advertising platforms — always in line with data protection laws.

3. How We Use Your Information

We use your data to:  
- Process your orders and deliver your furniture  
- Manage your account and provide order tracking  
- Send you important service messages (order confirmations, shipping updates)  
- Improve our website and products based on how people use it  
- Personalise your experience (recommendations, saved wishlists)  
- Send marketing emails only if you’ve opted in (you can unsubscribe anytime)  
- Prevent fraud and keep our store secure  
- Comply with legal obligations

 4. Legal Basis for Processing

We rely on the following legal grounds under GDPR:  
- Contract — to fulfil your orders and provide the services you requested  
- Legitimate interest — to improve our site, prevent fraud, and grow our business responsibly  
- Consent — for marketing emails and certain cookies (you can withdraw consent anytime)  
- Legal obligation — when we’re required to keep records for tax or accounting purposes

5. Sharing Your Information

We never sell your personal data. We only share it with trusted partners who help us run the business:

- Payment providers (Shopify Payments, PayPal, Klarna, etc.) — they process payments securely  
- Shipping partner (FedEx, local carriers) — to deliver your orders  
- Email & marketing tools — to send newsletters and updates  
- Analytics & advertising partners (Google, Meta, etc.) — to understand and improve performance  
- Legal & regulatory authorities — only when we’re legally required to do so

All partners are contractually bound to protect your data and use it only for the purposes we specify.

 6. International Data Transfers

Some of our service providers are located outside the EU/EEA. When we transfer data, we use appropriate safeguards such as Standard Contractual Clauses approved by the European Commission to ensure your information stays protected.

 7. Cookies & Tracking Technologies

We use cookies to make your shopping experience better:

- Essential cookies — needed for the site to work (cart, login, checkout)  
- Analytics cookies — help us see how the site is used (Google Analytics)  
- Marketing cookies — show you relevant ads and measure campaign performance  

You can manage or disable cookies through your browser settings or our cookie consent banner. Note that disabling some cookies may affect how the site works.

For full details, see our Cookie Settings (available on every page).

 8. Your Rights (GDPR)

You have strong rights over your personal data:

- Right to access** — see what data we hold about you  
- Right to rectification** — correct inaccurate information  
- Right to erasure** (“right to be forgotten”)  
- Right to restrict processing**  
- Right to data portability**  
- Right to object** to processing (especially marketing)  
- Right to withdraw consent** at any time  

You also have the right to lodge a complaint with your local data protection authority.

9. Data Security

We take the security of your information seriously. We use industry-standard encryption, secure servers, and regular security reviews to protect your data. However, no system is 100% secure, so we encourage you to use strong passwords and be cautious with shared devices.

10. Data Retention

We keep your data only as long as necessary:  
- Order & account data: for as long as your account is active + 7 years for accounting/tax reasons  
- Marketing consent: until you unsubscribe  
- Technical & analytics data: usually 2–3 years maximum

 11. Children’s Privacy

Our website is not directed at children under 16. We do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted here with the “Last updated” date. We’ll notify you of significant changes via email or a notice on our website.

Thank you for trusting Wayfair Design with your home and your data.  

We’re here to make your living space feel good — and your shopping experience just as good.  

Warmly,  
The Wayfair Design Team ❤️